Service health

Service Health answers one question: is the problem at your end or ours?

It shows an overall status for the mail service, and the status of the individual services behind it.

The page asks the mail server how it is doing and shows what comes back — an overall status, and per-service entries beneath it.

Healthy means the service answered and reported itself working. Unhealthy means it answered and reported a problem. Sometimes the server answers without any service detail at all, and the page says so rather than inventing a green tick — an honest "no detail reported" is more useful than a reassuring one that means nothing.

This is a read-only view. Nothing here changes anything.

Nothing to configure. This is when to use it.

1. Check it first when mail stops behaving unexpectedly across the board — everybody affected, not one person.
2. If everything reads healthy, the cause is more likely in your own configuration: Domains for delivery problems, Senders and SMTP credentials for sending ones.
3. If something reads unhealthy, note what and when, and open a ticket with that detail. It shortens the conversation considerably.
4. For a single message rather than a general problem, go to Email logs instead — the service can be perfectly healthy while one message bounced.

Everything is healthy but mail is not arriving. Health covers the service, not your DNS. Check the domain's records are still found under Domains — records get edited at registrars more often than anyone admits.

The page says the server reported no service detail. The mail server answered but did not break down its status. That is not itself a fault; judge by whether mail is actually flowing.

A service is unhealthy. Open a ticket with the service name and the time. You do not need to diagnose it — you need it known.

The page will not load at all. That is worth reporting in its own right, and worth checking your own connection first.

• Email logs — one message rather than the whole service
• Setting up your domain — the usual cause when health is green
• Go to Service Health